Delete your account

You can delete your Nureo account and the personal information we hold for it. You do not need to give a reason.

In the app — immediate

This is the fastest route and it takes effect straight away.

Open Nureo and go to your profile.
Open settings.
Choose Delete account.
Confirm with your password.

From here — by request

If you cannot get into the app, email privacy@nureo.com.au from the address on your account, with the subject Account deletion request.

We will confirm within 5 business days and complete the deletion within 30 days. We ask you to write from the address on the account so that nobody else can close it; if you no longer have access to that address, say so and we will verify another way.

What is deleted

Your personal information, your health information, your check-ins and logs, your photographs, your pantry, your scan history and your community posts.

What we have to keep

Financial and transaction records, for 7 years, as Australian tax law requires.
Where you have seen a practitioner through Nureo, the clinical record. It belongs to that practitioner and is subject to their own retention obligations.
Product information you contributed to the shared catalogue. It is not linked to you and cannot be traced back to you.
De-identified analytics, which cannot be linked back to you.

Take a copy first if you want one. Deletion cannot be undone, and we cannot restore an account afterwards. You can export your data before you delete it — see clause 14 of the Privacy Policy.

Cancelling a subscription is a separate thing and does not delete your account. Manage a subscription bought in the app through the App Store or Google Play; manage one bought on our website from your account settings. Questions: support@nureo.com.au.