Practitioner & Clinic Terms

Supersedes Version 1.0 (12 July 2026, Draft)

Nureo Pty Ltd | ABN 84 696 935 154 | 25 South Street, West Wodonga VIC 3690

1. Introduction and Acceptance

These Practitioner & Clinic Terms ('Practitioner Terms') govern your access to and use of the Nureo practitioner and clinic workspace ('Workspace') operated by Nureo Pty Ltd (ABN 84 696 935 154) ('Nureo', 'we', 'us', 'our'). They apply to you if you register or use Nureo as a health practitioner, as a clinic or practice owner, or as a member of a clinic's staff invited onto a practitioner or reception seat (each a 'Practitioner', and a registering practice a 'Clinic').

By creating a practitioner or clinic account, accepting these Practitioner Terms, or using the Workspace, you agree to them on behalf of yourself and, where you register or administer a Clinic, on behalf of that Clinic. If you are accepting on behalf of a Clinic, you warrant that you are authorised to bind it.

These Practitioner Terms are in addition to Nureo's Terms of Service and Privacy Policy. Where you also use Nureo as a consumer, those consumer terms govern that use. Where these Practitioner Terms conflict with the consumer Terms of Service in relation to your professional use of the Workspace, these Practitioner Terms prevail.

2. Definitions

'Client' means an individual whose information a Clinic or Practitioner manages through the Workspace, including patients, prospective patients, and contacts imported from another system.

'Client Data' means personal information (including health information) about a Client that a Clinic or Practitioner collects, uploads, generates, or manages through the Workspace, including bookings, consult notes, prescriptions, pathology, forms and documents, messages, and financial records.

'Member' means an individual using the consumer Nureo application, whether or not they are also your Client.

'Professional Obligations' means all laws, registration requirements, professional standards, and codes of conduct that apply to you as a health practitioner or clinic, including the Health Practitioner Regulation National Law, the requirements of the Australian Health Practitioner Regulation Agency (AHPRA) and your National Board or professional association, health-records legislation, and the Therapeutic Goods Act 1989 (Cth) and associated advertising codes.

'Workspace' means the practitioner and clinic features of the Nureo platform. As at the effective date these are:

• Calendar, availability and bookings, including online booking by Clients and Members
• Client records — clinical notes, consult history, pathology, intake forms and uploaded documents
• Prescriptions and dispensary, including product listings and Client reorder requests
• Programs, recipes and protocols you build and assign to Clients
• Courses, events and practitioner-hosted seminars, including live video seminars you present
• Telehealth consultations, including in-consult video and audio
• The AI scribe and the practitioner assistant
• Client messaging and marketing campaigns, by email and SMS
• Invoicing, payments and financial reporting, including Stripe Connect and Xero synchronisation
• Client circles and shared content you publish to Clients
• Reporting and practice activity views
• Team management, including practitioner seats and reception seats with differing access

We may add, change or remove modules. Clause 15 governs how we notify you.

3. Eligibility, Registration and Verification

3.1 Who may use the Workspace

To use the Workspace as a Practitioner or Clinic, you must be a registered or otherwise lawfully practising health practitioner (or a clinic that engages such practitioners) and provide accurate registration and identity details when asked. You must keep your account details current and notify us promptly of any change that affects your eligibility.

You are responsible for all activity under your account and under the accounts of staff you invite, including reception seats. You must keep credentials secure, use two-factor authentication where offered, and ensure staff you invite use the Workspace only in accordance with these Practitioner Terms.

3.2 What we verify, and what we do not

At the time you are listed, we check:

• for professions registered under the Health Practitioner Regulation National Law — that you hold current AHPRA registration;
• for professions that are self-regulated in Australia and have no AHPRA registration — that you hold the membership or accreditation you claim with the relevant professional association, and we state on your public profile which body that is;
• the registration or membership number you give us, and at least one qualification certificate, which we review before your profile is published.

We do not verify your professional indemnity insurance, and we do not independently verify your identity. Clause 3.3 asks you to warrant both. That warranty is yours; it is not a check we have performed, and we do not represent to members that we have performed one.

We check at listing and we do not re-check afterwards. We do not continuously monitor your registration, membership or insurance status once you are listed, and we do not re-verify on any set interval.

You must tell us promptly if your registration, membership, accreditation or insurance lapses, is suspended, or becomes subject to a condition.

3.3 Registration and insurance warranty

You warrant, each time you use the Workspace, that:

(a) you (and each practitioner you engage or invite) hold current registration with AHPRA, or current membership or accreditation with the professional association appropriate to your profession, and are entitled to practise; (b) you hold current professional indemnity insurance appropriate to your practice; (c) you are not subject to any condition, undertaking, or disciplinary action that prevents you from providing the services you deliver through the Workspace; and (d) every representation on your public profile — qualifications, registrations, memberships, modalities and areas of practice — is accurate and current.

You will provide evidence of registration, membership and insurance on reasonable request, and will tell us promptly if any of these warranties ceases to be true.

4. Nureo Is a Tool, Not a Health Service

You exercise your own independent professional judgement in all clinical matters. Nothing in the Workspace — including templates, prescription libraries, product scores, additive and ingredient assessments, interaction checks, AI-generated drafts, programs, recipes, or educational content — is medical advice to you or your Clients, or a substitute for your professional judgement. You are responsible for verifying anything you rely on before acting on it.

On the Nureo Score and product data. The Workspace surfaces the same product scores, flags and ingredient assessments the consumer app shows. Those are Nureo's opinion applied to a product's own label, not a clinical assessment, and clause 8 of the Terms of Service describes their basis and their limits. Nutrition and interaction data may be incomplete or out of date. Do not rely on it as the sole basis for a clinical decision.

5. Your Professional and Regulatory Responsibilities

You are solely responsible for complying with your Professional Obligations when using the Workspace, including: maintaining registration and insurance; obtaining informed consent from Clients for assessment, treatment, telehealth, and recording; keeping adequate clinical records; complying with health-records retention and access law; and complying with advertising and therapeutic-goods rules, including the Therapeutic Goods Advertising Code, in any content you publish, send, or display through the Workspace.

You must not use the Workspace to advertise therapeutic goods unlawfully, to make prohibited or unsupported therapeutic claims, or to advertise practitioner-only or prescription products to the public. This applies to your dispensary listings, your programs and recipes, your courses, events and seminars, and your campaigns. You are responsible for the lawfulness of all content you create, upload, send, publish or present.

Practitioner-only products. Where you list a product that may lawfully be supplied only by a practitioner, you are responsible for ensuring it is not displayed or advertised to anyone not entitled to receive it, and for the lawfulness of any supply you make.

6. Client Data — Roles and Data Processing

You warrant that you are authorised to collect, upload, and process the Client Data you put into the Workspace, including any Client records you import or migrate from another system, and that you have told (or will tell) those Clients that their records are now held in Nureo. You must not upload Client Data you have no authority to hold.

6.1 What Nureo will do

Nureo will:

(a) process Client Data only to provide and support the Workspace and as otherwise instructed by you or permitted by these Practitioner Terms and our Privacy Policy; (b) apply appropriate technical and organisational security measures; (c) ensure personnel with access are bound by confidentiality; (d) use sub-processors under appropriate obligations, and remain responsible for their handling of Client Data; (e) assist you, so far as reasonable, in responding to Client access, correction, and deletion requests and in meeting your data-breach obligations; and (f) notify you without undue delay if we become aware of a data breach affecting your Client Data.

6.2 Where Client Data is held

Client Data is stored in Australia. The database, file storage and authentication run in Google's Sydney (australia-southeast1) region. The web workspace runs in Vercel's Sydney (syd1) region. Telehealth and seminar video, email delivery and SMS delivery run in Amazon Web Services' Sydney (ap-southeast-2) region. AI processing runs in Google Vertex AI's Sydney region.

Our sub-processors as at the effective date are:

Clause 11 of the Privacy Policy lists the limited categories of information that leave Australia. We will give you reasonable notice before adding a sub-processor that handles Client Data.

6.3 Your own responsibilities

You are responsible for the privacy and security of Client Data within your own control, including which of your team you give access to and at what seat level, and for using the Workspace's consent and sharing controls appropriately — for example, obtaining a Client's consent before viewing health data they share, and before recording a consultation or using the AI scribe.

7. What You Can and Cannot See About a Member

A Member controls what they share with you. You see only what they have chosen to share, and Nureo asks for their specific consent before health information is shared with you.

A Member's pantry and scan history are never available to you, at any subscription tier, and cannot be requested. This is a deliberate product boundary stated in clause 10.2 of the Privacy Policy and clause 12.4 of the Terms of Service. Do not ask a Member to work around it.

Where a Member has connected Apple Health or Health Connect, you see only the metrics they have shared with you. Workout route data is not uploaded to Nureo's servers and is not available to you in any form.

A Member may withdraw sharing at any time. Withdrawal does not remove information you have already lawfully recorded in your own clinical record, which remains subject to clause 8.

8. Clinical Records — Retention, Access, and Portability

You are responsible for keeping clinical records for the period required by the health-records law that applies to you (generally at least 7 years from the last entry, or for a child until they turn 25, whichever is longer). The Workspace is designed to support this: clinical and financial records you create are retained even if you close your account, and are not destroyed simply because a Client closes their Nureo account or disconnects from you.

You may export your Client Data and records from the Workspace while your account is active. On termination, we will make a reasonable export available for 90 days from the date of termination, after which we may delete or de-identify data we are not required to retain. Where law requires us (or you) to retain records, we may retain them for that period even after termination, handled in accordance with the Privacy Policy.

9. AI Features (Scribe and Assistant)

You must obtain the Client's consent before recording a consultation or using the AI scribe on it, and you are responsible for obtaining and evidencing that consent. Recording a person without consent may be a criminal offence in several Australian jurisdictions. Nureo does not obtain that consent for you.

AI outputs may be inaccurate or incomplete. Nureo does not warrant the accuracy or fitness of AI-generated content and is not liable for your reliance on it. Where audio is transcribed on your device for the scribe, you remain responsible for the security of your device and for the resulting records.

Content you submit to an AI feature, and the context sent with it, is processed as clause 7 of the Privacy Policy describes.

10. Fees, Subscriptions, and Billing

Access to the Workspace is provided on a subscription basis. Fees, including any per-seat pricing and included allowances (such as included SMS), are as described in the Workspace or your order. Usage above included allowances is charged at the rates shown. Unless stated otherwise, fees are in Australian dollars, and are stated exclusive or inclusive of GST as indicated at the point of sale; you are responsible for any taxes on your use.

Subscriptions renew automatically for successive periods until cancelled. You authorise us to charge your nominated payment method for fees and usage as they fall due.

We will give you at least 30 days' notice before increasing fees or reducing allowances; the change takes effect from your next billing period after the notice, and you may cancel before it takes effect. Fees already paid are non-refundable except where required by the Australian Consumer Law, where we terminate other than for your breach, or where expressly stated.

11. Payments to You (Stripe Connect)

Where you take Client payments through the Workspace, payments are processed by Stripe through a connected account that you set up and that is subject to Stripe's own terms. You are responsible for providing accurate account and verification details and for complying with Stripe's requirements. Nureo facilitates these payments on your behalf; the contract for the underlying services, and responsibility for the service delivered, is between you and your Client.

A platform or processing fee may apply to payments. Where one applies, the current rate is shown in the Workspace before you take your first payment, and we will give you at least 30 days' notice before increasing it.

You are responsible for refunds, chargebacks, cancellation terms, and disputes with your Clients relating to your services, including any deposit or cancellation policy you set, and for the pricing and fulfilment of anything you sell through the dispensary, courses, events or seminars. Nureo is not a party to those disputes and is not responsible for your refund or cancellation policies, though we may assist in facilitating a refund where appropriate.

Reorder requests. Where a Client requests a reorder through the Workspace, that request is a request to you, not an order placed with Nureo. You decide whether to approve, vary or decline it, and you are responsible for the clinical appropriateness and lawfulness of any supply that follows.

Accounting synchronisation. Where you connect Xero, invoicing and payment data is shared with Xero under your authorisation and subject to Xero's terms. You are responsible for the accuracy of your accounting records.

12. Client Communications, Campaigns and Published Content

The Workspace lets you send messages to your Clients — appointment confirmations, reminders, two-way email and SMS, and marketing campaigns — and lets you publish content to Clients through programs, recipes, courses, events, seminars and circles.

You are the sender and the publisher of that content. You are solely responsible for complying with the Spam Act 2003 (Cth) and other laws that apply to your communications, including having consent to send marketing messages, providing a functional unsubscribe or opt-out, and honouring opt-outs. You must not send unlawful, misleading, or unsolicited commercial messages through the Workspace.

You are responsible for the content of your campaigns, messages, programs, recipes, courses, events, seminars and listings, including any therapeutic or health claims, and for ensuring they comply with the Therapeutic Goods Advertising Code and the Australian Consumer Law.

Live seminars. Where you host or present a live seminar, we process your live video and audio to deliver the broadcast. You are responsible for what you present, for any recording you make available afterwards, and for obtaining consent from anyone else who appears. Participants join view-only by default and do not transmit camera or microphone.

You indemnify Nureo for claims arising from communications you send and content you publish through the Workspace.

13. Acceptable Use

You must not: use the Workspace unlawfully or for anyone who is not a genuine Client; misuse, probe, or interfere with the platform or its security; access data you are not authorised to access, including Client records outside your Clinic; upload malicious code; scrape or bulk-extract data other than your own; resell or provide the Workspace to third parties except your own staff and Clients; use Nureo's product catalogue, scores, flags or ingredient assessments to build or train a competing product, dataset or model; or use the Workspace in a way that could damage Nureo or other users.

We may suspend access to address a security, legal, or payment risk.

14. Intellectual Property and Confidentiality

Nureo owns the Workspace and all intellectual property in the platform, excluding your content. You retain ownership of Client Data and the records, programs, recipes and content you create. You grant Nureo a licence to host, store, process, transmit, and display that content as needed to provide the Workspace and as described in the Privacy Policy. Any feedback you give us may be used without restriction or obligation to you.

Each party will protect the other's confidential information and use it only for the purposes of these Practitioner Terms. This does not limit Nureo's handling of Client Data, which is governed by clause 6 and the Privacy Policy.

15. Changes to the Workspace and to These Terms

We may change, add or remove Workspace features. Where a change materially reduces functionality you are paying for, we will give you at least 30 days' notice and you may cancel before it takes effect and receive a refund of the unused portion of any period you have paid for.

We may amend these Practitioner Terms. We will notify you by email and by prominent in-workspace notice at least 30 days before a material change takes effect, and the notice will describe what is changing. If you do not agree, you may cancel before it takes effect and receive a refund of the unused portion. We will not make a change that materially reduces your rights, or increases your obligations, retrospectively. Previous versions are available on request.

16. Suspension and Termination

You may cancel your subscription at any time through the Workspace or by contacting us; cancellation takes effect at the end of your current billing period.

We may suspend or terminate your access where you materially breach these Practitioner Terms, fail to pay, lose the registration, membership or insurance required by clause 3, or where we reasonably believe your use poses a legal, safety, or security risk. Except where the breach is serious, unlawful, or poses a risk to someone's safety, we will notify you of the problem and give you a reasonable opportunity to fix it before we suspend or terminate. We may suspend immediately where necessary to address such a risk. Where we terminate other than for your breach, we will refund the unused portion of any period you have paid for.

You may dispute a suspension or termination by writing to support@nureo.com.au, and we will review it.

On termination, your obligations to your Clients continue. Your right to use the Workspace ends, but your record-keeping, continuity-of-care and notification obligations to your Clients are yours, not ours. Export your records before your access ends. Clause 8 (records retention and export), clause 17 (disclaimers), clause 18 (indemnity), clause 19 (liability), and any term that by its nature should survive, continue after termination.

17. Disclaimers

The Workspace is provided on an 'as is' and 'as available' basis. To the extent permitted by law, Nureo does not warrant that the Workspace will be uninterrupted, error-free, or fit for a particular clinical purpose, and does not warrant the accuracy of third-party data (such as product, nutrition, or interaction data) or AI-generated content.

The Workspace is not a medical device and is not included in the Australian Register of Therapeutic Goods.

Nothing in these Practitioner Terms excludes rights you have under the Australian Consumer Law that cannot lawfully be excluded.

18. Indemnity

(a) the health services, advice, diagnosis, treatment, prescriptions, supply, or outcomes you provide to your Clients; (b) your breach of your Professional Obligations or of these Practitioner Terms; (c) your collection, upload, use, or handling of Client Data, including a lack of authority or consent, or a failure to give required notices; (d) the content of communications, campaigns, programs, recipes, courses, events, seminars, or product listings you send, publish or present; (e) any recording made without a Client's consent; and (f) any claim by a Client or third party arising from your use of the Workspace,

except to the extent the loss is caused by Nureo's own breach of these Practitioner Terms, its negligence, or its unlawful conduct.

19. Limitation of Liability

To the extent permitted by law, and subject to rights under the Australian Consumer Law that cannot be excluded: neither party is liable for indirect, incidental, special, or consequential loss, or for loss of profits, revenue, data, or goodwill; and Nureo's total liability arising out of or in connection with these Practitioner Terms is limited, in aggregate, to the fees you paid to Nureo for the Workspace in the 12 months before the event giving rise to the liability.

Where Nureo's liability for a failure to comply with a consumer guarantee cannot be excluded but may be limited, our liability is limited to resupplying the relevant service or paying the cost of having it resupplied.

This limitation does not apply to liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited.

20. Insurance

You must maintain, for as long as you use the Workspace, current professional indemnity insurance and any other insurance required for your practice, and provide evidence of cover on reasonable request.

21. General

These Practitioner Terms are governed by the laws of Victoria, Australia, and you submit to the non-exclusive jurisdiction of its courts.

Talk to us first. Before starting proceedings, notify us in writing at support@nureo.com.au and attempt to resolve the dispute in good faith for at least 30 days.

You may not assign your rights without our consent; we may assign in connection with a business transfer, and we will notify you before we do. If any provision is unenforceable, the rest continues in effect. A delay in enforcing a right is not a waiver of it. Neither party is liable for a delay caused by circumstances beyond its reasonable control. These Practitioner Terms, together with the Privacy Policy, the Terms of Service and any order, are the entire agreement between you and Nureo for the Workspace.

Nothing in these Practitioner Terms prevents you from complaining to the Australian Competition and Consumer Commission, the Office of the Australian Information Commissioner, AHPRA, the Therapeutic Goods Administration, or any other relevant body.

22. Contact

Questions about these Practitioner Terms: support@nureo.com.au.

Nureo Pty Ltd — ABN 84 696 935 154 — 25 South Street, West Wodonga VIC 3690.