Terms of Service

Supersedes Version 2.1 (20 August 2026), which superseded Version 2.0 (5 August 2026) and Version 1.0 (3 June 2026)

What changed in Version 2.2: clause 4 now states what symptom logging is and is not — Nureo keeps the record and shows it back, and does not interpret it. It also states that a prompt to contact a doctor or a crisis line is a referral rather than an assessment, and that Nureo is not an emergency service.

What changed in Version 2.1: clause 5 now describes the single membership sold in three billing cycles — weekly, monthly and yearly — with the website price alongside the app-store price. The Free plan and the Core plan are closed to new members. Members already on Core keep that plan, its price and its allowances; nothing about an existing subscription changes.

Nureo Pty Ltd | ABN 84 696 935 154 | 25 South Street, West Wodonga VIC 3690

1. Acceptance

Welcome to Nureo, a health and nutrition platform operated by Nureo Pty Ltd (ABN 84 696 935 154) ('Nureo', 'we', 'us', 'our').

By downloading, installing, accessing or using the Nureo application, website or associated services (together, the 'Platform'), you agree to these Terms of Service ('Terms'). If you do not agree, do not use the Platform.

These Terms are a legally binding agreement between you and Nureo. Our Privacy Policy is incorporated into them.

If you got Nureo from the Apple App Store, the Apple Standard Licensed Application End User Licence Agreement at https://www.apple.com/legal/internet-services/itunes/dev/stdeula/ also applies to your use of the app, and clause 22 sets out how it interacts with these Terms.

2. Definitions

'Accuracy Record' means the record of how Nureo's estimates have compared with meals you have weighed yourself.

'AI Features' means the parts of the Platform that use a generative artificial intelligence model, including Nuri, meal photo analysis, label reading, receipt reading, supplement label reading and crockery calibration.

'Australian Consumer Law' means Schedule 2 of the Competition and Consumer Act 2010 (Cth).

'Nuri' means the AI assistant within the Platform.

'Nureo Score' means the 0–100 rating and A–E grade the Platform calculates for a food or product, described in clause 8.

'Practitioner' means a health professional listed in the Nureo practitioner directory.

'Scan' means any use of the scanning features, including barcode, meal photo, label photo, receipt, shelf audit, compare and supplement scanning.

'Subscription' means a paid Nureo plan.

'User Content' means content you submit, including scans, photographs, logs, posts and messages.

3. Eligibility and Your Account

3.1 Age

You must be at least 18 to create an account. Nureo is an adults-only service. There is no account type for anyone under 18 and no parental-consent route.

We do not knowingly permit accounts for anyone under 18. If we learn of one, we will deactivate it and delete the data. Clause 18 of the Privacy Policy says the same thing.

3.2 Registering

You agree to give accurate information, keep it current, keep your credentials secure, tell us at support@nureo.com.au about unauthorised use, and accept responsibility for activity under your account.

You may not register on someone else's behalf without their authorisation.

3.3 Deleting your account

You can delete your account from within the app at any time, in account settings, or from the web at nureo.com.au/delete-account. Clause 13 of the Privacy Policy explains what is removed and what we must keep.

4. What Nureo Is, and What It Is Not

Nureo is not a therapeutic good and is not included in the Australian Register of Therapeutic Goods. It is not intended to diagnose, treat, cure, prevent or monitor any disease, injury or medical condition.

Everything the Platform shows you — nutritional figures, scores, grades, flags, warnings, correlations, educational content and anything Nuri says — is general information to support your own decisions. It does not take account of your full medical history and it is not clinical advice.

Consult a qualified, registered health professional before changing your diet, exercise, supplement intake or any other health behaviour, particularly if you have a medical condition, are pregnant or breastfeeding, or are taking medication.

This applies to symptom logging in particular. Nureo lets you record how you feel so that you have a record — for yourself, and to take to a practitioner. It keeps that record and shows it back to you. It does not interpret it: it will not tell you what a symptom means, will not suggest or rank causes, will not name a condition, and will not recommend a treatment. Nothing it shows you is a diagnosis, a screening result, or a reason to delay seeing someone.

Where the app asks you to contact a doctor or an emergency or crisis line, it is referring you, not assessing you. That prompt is triggered by a fixed list and makes no judgement about your particular situation. Nureo does not monitor what you log, no one at Nureo is alerted by it, and the app will not contact anyone for you. Nureo is not an emergency service and must not be relied on as one — if something is wrong, contact a health professional whether or not the app has said anything.

In an emergency, call Triple Zero (000).

If you or someone you know is at risk of self-harm or suicide: Lifeline 13 11 14, or Beyond Blue 1300 22 4636.

If you are struggling with food, eating or body image: the Butterfly Foundation National Helpline is 1800 33 4673. Nureo includes a 'No numbers' tracking mode in which food is still scanned and scored but calorie counts and macro grams are never displayed. You can turn it on at any time in settings, and you can ask us to turn it on for you.

5. Subscriptions, Pricing and Billing

5.1 Plans

All amounts are in Australian dollars and include GST where applicable.

Nureo is one membership. There are no tiers to choose between and nothing is held back for a longer commitment — you choose only how often you are billed. The membership costs less on our website than in the app stores, because the stores take a commission we do not have to pay when you subscribe directly.

Every membership includes, on every billing cycle: unlimited food and product scanning; unlimited messages to Nuri; unlimited meal descriptions; the meal builder; the full product catalogue; every course unlocked; symptom, habit and goal tracking with your full progress history; live seminars and their replays; member perks; personalised AI insight; and no service fee on bookings, products or courses bought through the Platform.

There is no free plan. Creating an account costs nothing and you can create one without a card, but the features listed above require a membership. On our website, an account without a membership can still browse, book a practitioner and buy products; a service fee is added at checkout and is shown to you before you pay. A membership removes that fee.

Core is closed. Until 20 August 2026 we also sold a Core plan at $9.99 per month or $99.99 per year. It is no longer available to new members. If you are on Core, nothing about your plan changes: you keep it, at the price you are paying, with the allowances it has always had — 250 scans, 150 Nuri messages and 100 meal descriptions each month, every course unlocked, live seminars and member perks. You can move to the membership above at any time, and you do not have to.

The practitioner directory has not launched. When it does it will be available to every member. We have not listed it above because we do not advertise a feature you cannot yet use.

Where a plan includes a monthly allowance — which now means Core only — we tell you how much of it you have used, and we tell you before you reach the limit. Where we say unlimited, we mean unlimited.

We may change what is included in a plan. If a change reduces what you currently receive, we will give you at least 30 days' notice and you may cancel before it takes effect.

5.2 How you are billed

Through the App Store or Google Play. If you subscribe inside the app, Apple or Google processes the payment and the subscription is charged to your Apple Account or Google Account. Auto-renewal, price changes and cancellation are handled by that store under its own terms, and we do not receive your payment details.

Directly. Where you subscribe through our website, our payment processor (Stripe) charges the payment method you nominate.

5.3 Auto-renewal

Before the first renewal following any free trial or introductory price, we will notify you of the date and the amount you will be charged.

5.4 Introductory and promotional pricing

Where we offer an introductory price, we will tell you clearly and before you subscribe: the introductory amount, how long it lasts, the amount you will pay afterwards, and the date the change takes effect. We will remind you at least 7 days before an introductory price ends.

We will not present a promotional price in a way that obscures the ongoing price.

From 16 September 2026 until the end of 30 September 2026 (Sydney time) we are running an early-member offer: 50% off the ordinary price for new members. In the app, the App Store applies it to your first 12 weeks on the weekly cycle ($3.49 per week, then $6.99), your first 6 months on the monthly cycle ($9.99 per month, then $19.99) and your first year on the yearly cycle ($74.99, then $149.99 per year). Outside Australia the App Store shows the local equivalent. On our website it applies to your first 6 months on the weekly and monthly cycles ($3.32 per week, then $6.64; $9.49 per month, then $18.99) and to your first year on the yearly cycle ($71.24, then $142.49 per year). You must subscribe by the end of 30 September 2026 to receive it, and it is not available to anyone who has already used an introductory offer on the same App Store subscription. At the end of the discounted period your membership renews at its ordinary price unless you cancel. While this offer runs there is no free trial. From 1 October 2026 the app's free trials return: 3 days on the weekly cycle and a free first week on the monthly and yearly cycles. Checkout on our website does not include a free trial. Version 1.0 of these Terms described a different 50% discount for six billing cycles; that offer was withdrawn and is not the offer described here.

Where the app gives you a free trial, you can cancel at any time during it and you will not be charged. See clause 5.5.

5.5 Cancelling

You can cancel at any time, and cancelling is not harder than subscribing.

• Subscribed through the App Store: manage or cancel in your Apple Account settings. To avoid renewal, turn off auto-renew at least 24 hours before the end of the current period.
• Subscribed through Google Play: cancel in the app under account settings, or in your Google Play subscriptions.
• Subscribed directly: cancel in account settings on the Platform.

You keep access to paid features until the end of the period you have already paid for. Cancelling does not entitle you to a refund for that period except as clause 5.6 or the Australian Consumer Law provides.

5.6 Refunds and your consumer rights

Nothing in these Terms limits, excludes or modifies any right or guarantee you have under the Australian Consumer Law that cannot lawfully be excluded.

Under the Australian Consumer Law, our services come with guarantees that cannot be excluded. If a service fails to meet a consumer guarantee and the failure is major, you may cancel and obtain a refund, or seek compensation for the drop in value. If the failure is not major, you may require us to fix it within a reasonable time, and if we do not, you may cancel and obtain a refund.

Where you purchased through the App Store or Google Play, refunds are administered by that store. We will assist you.

Subject to the above, subscription fees are not refunded for partial periods, downgrades or unused allowances.

5.7 Price changes

We will give you at least 30 days' notice by email and in-app before any price increase. You may cancel before it takes effect. Where you purchased through a store, that store's price-change consent process also applies.

We will not increase your price without telling you, and we will not present a price increase in a way that hides a cheaper option you are eligible for.

5.8 If we end your subscription

If we suspend or terminate your subscription other than for your breach of these Terms, we will refund the unused portion of any period you have paid for.

6. Scanning, Estimates and Accuracy

THIS IS THE CLAUSE THAT MATTERS MOST FOR HOW NUREO WORKS.

6.1 What the Platform estimates, and how

The Platform derives nutritional information in several ways, and how confident you should be depends on which one produced the result:

• Barcode scanning returns information from a product's own label, drawn from our catalogue or from third-party databases (clause 9). It is only as good as the underlying record, which may be out of date if the manufacturer has reformulated.
• Meal photo analysis produces an estimate. A photograph cannot show depth, density, or fat absorbed during cooking. The Platform reports a range, not a single figure, and never a range narrower than plus or minus 10%.
• Label photo reading transcribes what is printed on a label you photograph. It is marked as unverified until our team confirms it.
• Receipt reading (Trolley Scan) transcribes the lines on a receipt and matches them to products. Lines it cannot identify are excluded from the grade and shown to you as unidentified, rather than guessed at.
• Describing a meal in text or speech produces an estimate on the same basis as a photograph.

Where a figure is unknown, the Platform shows it as unknown. It does not show zero.

6.2 Ranges and confidence

Nureo deliberately shows a range around a photo-derived estimate because a single confident number would misrepresent what can be known from an image. Where the Platform's confidence is low, it says so and tells you what it adjusted.

You should not treat any estimate as a measurement. If a figure matters to you, weigh it.

6.3 Your Accuracy Record

Where you weigh a meal and tell the Platform what it actually was, we record that and build your Accuracy Record: how often the range shown contained the true figure, the average size of the error, and the direction of any bias.

Your Accuracy Record is built entirely from your own corrections. It is not seeded, modelled or estimated. Where you have made fewer than five corrections, the Platform declines to state a figure at all, because a figure derived from too little data would be misleading.

After a sufficient number of corrections, the Platform may adjust future estimates by the bias your own data shows, within a bounded limit, and will tell you it has done so.

The Accuracy Record is a description of past results for you. It is not a warranty, a guarantee, or a prediction of the accuracy of any future estimate. We make no representation that any particular estimate will fall within any particular margin.

6.4 Accuracy claims

We publish our methodology and the basis of our figures, and we will correct a figure we have got wrong. Where we publish accuracy information about the Platform generally, we will say what data it is derived from, over what period, and what its limitations are.

6.5 Scanning is not clinical measurement

Do not use the Platform's figures as the sole basis for managing a medically prescribed diet, a therapeutic dietary requirement, or a condition requiring precise nutritional control, including diabetes management, renal diets, or clinically supervised weight loss. Use it alongside your practitioner, not instead of them.

7. Allergens and Intolerances

CRITICAL SAFETY CLAUSE — READ IT IN FULL.

Nureo's allergen features are an aid. They are not a guarantee, and they never replace reading the label on the product in front of you.

If you have a food allergy, particularly one that can cause anaphylaxis, you must read the physical label every time, regardless of what Nureo shows.

7.1 What the allergen features do

Where you record your allergies and intolerances, the Platform checks a scanned product's declared ingredients against them and shows:

• a red warning where an allergen you have recorded is declared in the ingredients;
• an amber warning, shown separately, where the label carries a precautionary or 'may contain' statement; and
• a confirmation where a product is explicitly labelled free of something you react to.

Matching is done against the plain-English allergen names required under Standard 1.2.3 of the Australia New Zealand Food Standards Code, using whole-word matching. A product's name is never treated as evidence that it contains something.

7.2 What they cannot do

The allergen features depend on the accuracy and completeness of the underlying product record, which comes from the manufacturer's label as recorded by us or by a third-party database. They can fail if:

• the product record is out of date, incomplete, or wrong;
• the manufacturer has reformulated the product;
• the product has no ingredient list in our sources, in which case no allergen check is possible and the Platform tells you so;
• the label itself is inaccurate or non-compliant;
• you scanned a different variant, size or batch of a product;
• the food is not packaged, or has been prepared by someone else; or
• your allergy is to something not covered by the standard allergen declarations.

The absence of a warning is not a statement that a product is safe for you. Where the Platform cannot check, it says so, and you should treat that as a reason to read the label rather than a reason for confidence.

7.3 Products with no ingredient data

Where a product record has nutrition figures but no ingredient list, the Platform will tell you that allergens and additives could not be checked. Do not read that as a clear result.

7.4 Dietary preferences are not allergy protection

Setting an eating style — gluten-free, dairy-free, vegan — configures scoring and warnings for preference. It is not the same as recording an allergy, and it does not attract the same treatment. If you have a diagnosed allergy or coeliac disease, record it as an allergy.

7.5 Supplements and medicines

Where you record supplements or medicines, the Platform may indicate a possible interaction or allergen. These indications are general information derived from published sources. They are not a clinical interaction check, they are not complete, and they do not replace advice from your pharmacist or doctor. Do not start, stop or change any medicine on the basis of anything Nureo shows you.

8. The Nureo Score

8.1 What the score is

The Nureo Score is a 0–100 rating with an A–E grade, calculated from a product's own published nutrition panel, ingredient list and declared additives. It combines nutritional composition, additive risk classification, processing level, and an assessment of ingredient quality, and it may be adjusted for your recorded allergies, preferences, conditions and goals.

The score is our opinion, expressed as a number. It is one view of a product, formed by applying a published methodology to the product's own label. It is not a statement of fact about a product's safety, legality, quality or compliance, and it is not a statement that any product fails to meet any legal standard. Products at every point on the scale may be entirely lawful and compliant.

8.2 Methodology and transparency

We publish our scoring methodology, the weightings we apply, and the sources behind each additive and ingredient assessment. Every point gained or lost is attributable to a flag that names the reason and links to a source, so that you can check our reasoning rather than take it on trust.

Where the underlying evidence changes, we update the assessment.

8.3 Universal and personal scores

The Platform shows two figures where they differ: a universal score, identical for every member, and a personal score adjusted for your profile. Where personalisation has changed the number, the Platform says so and shows you both.

8.4 If you are a manufacturer or brand owner

If you believe a score, flag or product record relating to your product is factually wrong, tell us at support@nureo.com.au. We will acknowledge your request within 5 business days, review it, correct any factual error, and tell you the outcome within 30 days.

We will correct factual errors. We will not change an assessment because a brand would prefer a different result, and we do not offer paid arrangements, consultancy or guidance to improve a score. We do not accept payment from any manufacturer, retailer or brand to influence a score, a ranking, or what is shown to a member.

9. Product Data and Third-Party Sources

9.1 Where product data comes from

Product information comes from Nureo's own verified catalogue, from member contributions we have reviewed, from published Australian food composition data, from retailer product data, and from open databases including Open Food Facts and Open Products Facts.

Open Food Facts data is made available under the Open Database Licence (ODbL) v1.0, its contents under the Database Contents Licence, and its product images under CC BY-SA 3.0. We display the required attribution wherever that data is shown.

9.2 Accuracy of third-party data

We do not control third-party data and cannot warrant that it is accurate, complete or current. Manufacturers reformulate products without notice. Tell us when something is wrong and we will correct it.

9.3 No affiliation with retailers or brands

Nureo is independent. We are not affiliated with, endorsed by, or sponsored by any supermarket, retailer, manufacturer or brand, and nothing in the Platform should be read as suggesting otherwise. Trolley Scan works on a receipt from any retailer because it reads the receipt, not because we have any relationship with the retailer that issued it.

10. Community-Contributed Data and Your Content

10.1 Licence you give us

You keep ownership of your User Content. You grant Nureo a non-exclusive, worldwide, royalty-free, sublicensable licence to host, store, reproduce, display and process it for the purpose of operating, supporting and improving the Platform and providing the services to you.

Where you submit a product for review, you additionally grant us a licence to extract the product information from your photographs and to include that product information in Nureo's shared catalogue, made available to other members and to our practitioner users. Clause 6 of the Privacy Policy explains this. Product information contributed this way is not attributed to you and is not linked to your account.

This licence does not permit us to sell your personal User Content, or to use it for anything unconnected to operating and improving the Platform.

10.2 Your warranties

By submitting User Content you warrant that you own it or have the rights to submit it; that it does not infringe anyone's intellectual property, privacy or other rights; that it is not defamatory, obscene, harmful, threatening, abusive or harassing; that it does not contain false or misleading health information; and that it complies with applicable law.

Photographs of product labels. A product's packaging, artwork and trade marks belong to its manufacturer. Photograph a label for the purpose of using Nureo's features and submitting a correction; do not submit label photographs for any other purpose.

10.3 Progress photographs

Progress photographs and similar images are private to you and are not shared with other members, with practitioners, or with anyone else unless you deliberately share them.

10.4 Community and social features

Where you post to the feed or to a circle, that content is visible to the audience you select. Every post has a visibility setting and you control it.

Our Community Guidelines at nureo.com.au/community-guidelines form part of these Terms and set out what is and is not acceptable. They are published before you post for the first time, and you accept them by posting.

We provide, and you may use at any time: a way to report a post, a comment, a direct message, a seminar message or a member's profile from within the app; a way to block another member; and a published contact address for concerns. Nuri's replies cannot yet be reported in-app — email support@nureo.com.au and we will review it. We review reports and act on them. We may remove or restrict content that breaches these Terms, the Community Guidelines or the law, and we may suspend accounts that repeatedly do so.

We do not permit content promoting disordered eating, extreme restriction, purging, or the glorification of weight loss or body shape, and we will remove it. If you are worried about someone's post, report it — the Butterfly Foundation National Helpline is 1800 33 4673.

11. AI Features

11.1 What the AI Features do and do not do

Nuri provides general nutrition and wellbeing information based on what you have logged. It will not, and cannot:

• diagnose, treat, cure, prevent or monitor any medical condition;
• recommend a medicine, a medical treatment, or a dose;
• substitute for consultation with a qualified practitioner; or
• access your medical records, pathology results or clinical history from anywhere outside the Platform.

Nuri is not designed for emergencies. In an emergency call Triple Zero (000).

11.2 Your consent

Using an AI Feature sends your content, and health context about you, to a third-party AI provider. We ask for your explicit consent before the first time this happens, separately from your acceptance of these Terms. Clause 7 of the Privacy Policy explains what is sent and where it is processed. You can withdraw consent in privacy settings, and the AI Features will stop working while the rest of the Platform continues.

11.3 Reporting AI output

If Nuri or another AI Feature produces something wrong, harmful or inappropriate, report it from within the app using the report control on the response. We review reports.

11.4 Allowances and limits

AI Feature allowances depend on your plan (clause 5.1). We will tell you where you stand against an allowance, and we will give reasonable notice before reducing one.

11.5 Liability

You use AI-generated information at your own risk. To the extent permitted by law, and subject to clause 5.6 and clause 17.3, we do not warrant its accuracy, completeness or fitness for purpose.

12. Practitioners

12.1 The directory

The practitioner directory lets you find health professionals, book appointments and message them. It has not launched yet. Version 1.0 of these Terms described it as a Premium feature; that is no longer the position. When it launches it will be available to every member, on every billing cycle.

12.2 Practitioners are independent

Practitioners are independent professionals. They are not employees, agents or contractors of Nureo. We do not employ, supervise, direct or take responsibility for their professional conduct, advice, services or outcomes. Our role is to provide the platform through which you find and connect with them.

Any agreement for services is between you and the practitioner. Their own terms, fees and cancellation policies apply. Disputes about a consultation, treatment, charge or outcome must be resolved with them.

12.3 Verification — what we do and do not check

At the time a practitioner is listed, we check:

• for professions registered under the Health Practitioner Regulation National Law (including medical practitioners, psychologists and physiotherapists) — that they hold current AHPRA registration;
• for professions that are self-regulated in Australia and have no AHPRA registration (including naturopaths, and nutritionists who are not Accredited Practising Dietitians) — that they hold the membership or accreditation they claim with the relevant professional association, and we state on their profile which body that is;
• the registration or membership number they give us, and at least one qualification certificate, which we review before the profile is published.

We do not verify professional indemnity insurance, and we do not independently verify identity. A practitioner warrants to us under the Practitioner and Clinic Terms that they hold current professional indemnity insurance, but that is their warranty to us and not a check we have carried out. Do not read a listing on Nureo as confirmation that a practitioner is insured.

We check at listing and we do not re-check afterwards. We do not continuously monitor registration or membership status, and we do not re-verify on any set interval. A practitioner's registration could lapse after they are listed without that being reflected on their profile. You are responsible for satisfying yourself about a practitioner's current registration, qualifications and suitability before engaging them. AHPRA-registered practitioners can be checked at www.ahpra.gov.au. Where a practitioner belongs to a self-regulating profession, their profile names the association and you can check with it directly.

We do not guarantee the quality, appropriateness, safety or legality of any practitioner's services.

12.4 What a practitioner can and cannot see

A practitioner sees only what you choose to share, and we ask for your specific consent before health information is shared.

Your pantry and your scan history are never shared with a practitioner, at any tier, and a practitioner cannot request them.

Where a practitioner uses Nureo's practitioner workspace, they may use tools including clinical notes, prescribing, telehealth and an AI-assisted scribe. Your practitioner must obtain your consent before recording a consultation or using the AI scribe on it, and they, not Nureo, are responsible for obtaining it and for the clinical record that results.

12.5 Payments for appointments

Where you pay for an appointment through the Platform, we facilitate that payment on the practitioner's behalf. Refunds are a matter for the practitioner's cancellation policy. We will assist but are not responsible for their policy.

13. Acceptable Use

You must not:

• break any law, regulation or professional standard;
• impersonate anyone, including a practitioner or a member of Nureo staff;
• submit false or fraudulent information, including false health data;
• harass, threaten or intimidate anyone;
• interfere with the security, integrity or performance of the Platform, or attempt unauthorised access to any account or system;
• transmit spam, malware or unsolicited marketing;
• create multiple accounts to get around usage limits or enforcement;
• scrape, harvest, bulk-download or systematically extract the product catalogue, scores, flags, ingredient assessments or any other Platform data, by any automated or manual means, or use any of it to build or train a competing product, dataset or model;
• use the Platform's content for any commercial purpose without our written authorisation;
• post content promoting disordered eating, extreme restriction or self-harm; or
• use the AI Features to generate or distribute harmful health misinformation.

14. Intellectual Property

14.1 Ours

The Platform — its software, design, branding, trade marks, scoring methodology, curated additive and ingredient assessments, content and compilations — is owned by or licensed to Nureo. Nothing in these Terms transfers any of it to you.

We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Platform for your own personal, non-commercial purposes while you comply with these Terms.

Third-party data we use under open licences remains subject to those licences (clause 9.1), and nothing in this clause claims rights in it beyond what those licences allow.

14.2 Restrictions

You must not copy, distribute, modify or create derivative works from Platform content without our written consent; reverse engineer or decompile the software; use bots, scrapers or crawlers; or remove proprietary notices.

14.3 Feedback

If you send us suggestions or ideas, you grant us a perpetual, worldwide, royalty-free licence to use them without compensation. This does not apply to your health information or your User Content.

15. Third-Party Services

The Platform integrates with third-party services, databases and payment processors. They are governed by their own terms and privacy policies. We do not control them and are not responsible for their content, availability, accuracy or conduct. Including one is not an endorsement.

Where you obtained the app from the Apple App Store or Google Play, those stores' terms also apply to your use.

16. Changes to the Platform and to These Terms

16.1 Changes to the Platform

We may change, add or remove features. Where a change materially reduces functionality you are paying for, we will give you at least 30 days' notice and you may cancel before it takes effect and receive a refund of the unused portion.

16.2 Changes to these Terms

We may amend these Terms. We will notify you by email and by prominent in-app notice at least 30 days before a material change takes effect, and the notice will describe what is changing.

If you do not agree to an amendment, you may cancel your subscription and close your account before it takes effect, and we will refund the unused portion of any period you have paid for.

We will not make a change that materially reduces your rights, or increases your obligations, retrospectively. Previous versions are available on request.

17. Warranties and Liability

17.1 Disclaimer

To the maximum extent permitted by law, and subject to clauses 5.6 and 17.3, the Platform is provided 'as is' and 'as available'. We do not warrant that it will be uninterrupted or error-free, that any information in it is accurate, complete or current, that it is free of harmful components, that defects will be corrected, or that it will meet your health goals.

17.2 Limitation

To the maximum extent permitted by law, and subject to clause 17.3, Nureo and its officers, employees, contractors and licensors are not liable for indirect, incidental, special or consequential loss, including loss of revenue, profit, data or goodwill.

To the extent liability can lawfully be limited, our total aggregate liability for all claims arising out of these Terms or your use of the Platform is limited to the total subscription fees you paid us in the 12 months before the event giving rise to the claim.

This limitation does not apply to liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited.

17.3 Your consumer guarantees

Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy under the Australian Consumer Law that cannot lawfully be excluded, restricted or modified.

Where the Australian Consumer Law applies and a failure to comply with a guarantee is not a major failure, our liability is limited, at our election, to supplying the services again or paying the cost of having them supplied again.

18. Suspension and Termination

18.1 By you

Close your account at any time from within the app or the web (clause 3.3).

18.2 By us

We may suspend or terminate your account where you materially breach these Terms; where we reasonably believe your account is being used fraudulently or unlawfully; where we are required to by law or a regulator; where continued access poses a genuine risk to the security of the Platform or the safety of others; or where you fail to pay.

Except where the breach is serious, unlawful, or poses a risk to someone's safety, we will notify you of the problem and give you a reasonable opportunity to fix it before we suspend or terminate. Where we terminate other than for your breach, we will refund the unused portion of any period you have paid for.

You may dispute a suspension or termination by writing to support@nureo.com.au, and we will review it.

18.3 After termination

Your licence to use the Platform ends. Clauses on intellectual property, disclaimers, liability, indemnity and governing law survive. We handle your data as the Privacy Policy describes. Export your data before you close your account if you want a copy.

19. Indemnity

You agree to indemnify Nureo against claims, losses and reasonable legal costs arising from your use of the Platform in breach of these Terms, your User Content, your breach of law, or your misrepresentation to us.

This indemnity does not apply to the extent a claim arises from our own breach, negligence or unlawful conduct, and it does not require you to indemnify us against our own wrongdoing.

20. General

20.1 Entire agreement. These Terms, the Privacy Policy and the Community Guidelines are the entire agreement between us about the Platform.

20.2 Severability. If a provision is invalid or unenforceable it is modified to the minimum extent necessary, or severed, without affecting the rest.

20.3 Waiver. A delay in enforcing a right is not a waiver of it.

20.4 Assignment. You may not assign your rights without our consent. We may assign these Terms in connection with a merger, acquisition or sale of assets, and we will notify you before we do. If you do not wish to continue with the assignee, you may cancel and receive a refund of the unused portion of any period you have paid for.

20.5 Force majeure. Neither party is liable for a delay caused by circumstances beyond its reasonable control.

20.6 Electronic communications. You consent to receive communications from us electronically.

21. Governing Law and Disputes

21.1 Governing law. These Terms are governed by the laws of Victoria, Australia.

21.2 Talk to us first. Before starting proceedings, notify us in writing at support@nureo.com.au and attempt to resolve the dispute in good faith for at least 30 days.

21.3 Jurisdiction. If it cannot be resolved, both parties submit to the non-exclusive jurisdiction of the courts of Victoria, Australia.

21.4 Regulators. Nothing in these Terms prevents you from complaining to the Australian Competition and Consumer Commission, the Office of the Australian Information Commissioner, AHPRA, the Therapeutic Goods Administration, or any other relevant body.

22. Apple App Store

Where you obtained the Nureo app from the Apple App Store, the following applies and, to the extent of any inconsistency with the rest of these Terms in relation to that app, prevails:

• 1. These Terms are between you and Nureo only, not with Apple. Nureo, not Apple, is solely responsible for the app and its content.
• 2. Your licence to use the app is a non-transferable licence to use it on any Apple-branded product you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions.
• 3. Apple has no obligation whatsoever to furnish any maintenance or support services in relation to the app.
• 4. If the app fails to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price. To the maximum extent permitted by law, Apple has no other warranty obligation whatsoever in relation to the app.
• 5. Nureo, not Apple, is responsible for addressing any claim relating to the app, including product liability claims, any claim that the app fails to conform to a legal or regulatory requirement, and claims arising under consumer protection, privacy or similar legislation.
• 6. Nureo, not Apple, is solely responsible for the investigation, defence, settlement and discharge of any third-party claim that the app infringes intellectual property rights.
• 7. You represent that you are not located in a country subject to a US Government embargo or designated as a 'terrorist supporting' country, and are not listed on any US Government list of prohibited or restricted parties.
• 8. Nureo's name, address and contact details for questions or complaints are: Nureo Pty Ltd, 25 South Street, West Wodonga VIC 3690, Australia — support@nureo.com.au.
• 9. You must comply with any applicable third-party terms of agreement when using the app.
• 10. Apple and Apple's subsidiaries are third-party beneficiaries of these Terms and, on your acceptance, will have the right to enforce these Terms against you as a third-party beneficiary.

Nothing in this clause 22 excludes or limits any right you have under the Australian Consumer Law that cannot lawfully be excluded.

23. Contact

Nureo Pty Ltd ABN 84 696 935 154 25 South Street, West Wodonga VIC 3690

• General and terms: support@nureo.com.au
• Privacy: privacy@nureo.com.au
• Product data corrections: support@nureo.com.au
• Website: www.nureo.com.au

We aim to respond within 5 business days.