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In the app, open Profile and tap Delete Account. That permanently removes your account and the health data attached to it, and it cannot be undone. If you can’t sign in to reach that screen, submit a request above with the topic “Delete my account or data”from the email address on the account and we’ll do it for you.

Nureo memberships bought in the iPhone app are billed by Apple. Manage or cancel them in iOS Settings → your name → Subscriptions, or in the App Store app under your profile. Cancelling stops future renewals; you keep access until the end of the period you’ve paid for. Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com.

The more specific the better: which screen you were on, what you tapped, what you expected, and what happened instead. Your app version helps too — it’s in Profile → Settings. Screenshots are welcome; reply to our email with them attached once we’re in touch.

You can report a food from inside the app and our team reviews it. If something is badly wrong — especially an allergen — please also tell us here so we can prioritise it. Always check the physical product label before eating something you react to; no app is a substitute for the packaging in your hand.

Your health information is stored in Australia and is never sold. Full detail on what we collect, why, and how to have it corrected or erased is in our Privacy Policy. Privacy questions get answered by a person, not a form letter.

No. Nureo helps you understand and organise your health information. It does not replace professional medical advice, diagnosis, or treatment. If you have a medical emergency, call 000 (in Australia) or your local emergency number.